How do we protect your privacy?

Worktrainers and GAME respects the privacy of all individuals and is committed to strengthening our existing organisational culture to ensure an individual’s privacy is valued and safeguarded.

Worktrainers and GAME’s privacy policy covers the way that personal information is managed. The following principles apply to information in any form, including but not limited to electronic or paper records, video or audio recordings and X-rays.

How Worktrainers and GAME comply with the Australian Privacy Principles

Principle 1 ‑ Open and Transparent Management of Personal Information

Worktrainers and GAME will take all reasonable steps to implement practices, procedures and systems to ensure we comply with the Australian Privacy Principals and that we are able to deal with any inquiries or complaints from individuals.  Staff, program participants and customers will be able to easily access our privacy statement which covers how we comply with the Federal Privacy Principals and all new staff will be advised of this policy and associated procedures at the time of their induction. 

Principle 2 – Anonymity and Pseudonymity

Worktrainers will respect an individual’s right to maintain anonymity or pseudonymity when dealing with general enquiries.  However, in some cases it is not possible to maintain anonymity when dealing with Worktrainers regarding employment opportunities and when working for Worktrainers Ltd if required to fulfil the requirements of the job. E.g. External Customer Induction requirements

Principle 3 – Collection of solicited personal information

Worktrainers and GAME collects personal information about an individual, participant or customer only if it is lawful to collect the information and if it is relevant to the performance of our primary functions.  Worktrainers and GAME will only collect personal information from the individual, participant or customer directly through an employment application process, program registration, employment agreements or contracts, credit applications etc.  Worktrainers and GAME will not source information from other individuals or organisations without that individuals or organisations prior consent.

Principle 4 – Dealing with unsolicited personal information

If Worktrainers or GAME receive any unsolicited personal information that we consider we could not have received through our collection of solicited personal information or through a State or Commonwealth record, we will as soon as practicable and only if it is lawful, destroy or de-identify the information.

Principle 5 – Notification of the collection of personal information

Worktrainers and GAME, will before or at the time of collection, inform you that

  • personal information is being collected and retained (including any Australian Law or Court/Tribunal Order associated with the collection of the required information),
  • the purpose of the collection,
  • who we may disclose any personal information to (including overseas recipients),
  • how you are able to request access to your personal information and
  • how you are able to make a complaint about a breach of these principals and our process to deal with a complaint.

Principle 6 – Use or disclosure of personal information

Worktrainers and GAME uses, and may disclose, the personal information we obtain for the primary purpose for which the information has been collected.  Worktrainers and GAME would only use your personal information where it is reasonable and necessary to perform a contractual functions or requirements of a customer or training organisation. For example, we may use your information to contact you for feedback about our service, or provide details to a registered training organisation to complete training registration or to a customer as part of a worksite induction process.

 Principle 7 – Direct Marketing

Worktrainers and GAME will not provide any other organisations, with personal information for the purpose of direct marketing unless the individual’s information is required for Worktrainers to meet an obligation under a Commonwealth contract.

Principle 8 – Cross border disclosure of personal information

Worktrainers and GAME will take reasonable steps to ensure each individual’s privacy is protected when we need to transfer your personal information or health information interstate or overseas. This includes developing appropriate contractual arrangements and making due diligence inquiries to ensure that the information is forwarded only to a person or organisation that has appropriate standing in place to protect privacy. 

Principle 9 – Adoption, use or disclosure of government related identifiers

Worktrainers and GAME will not use a government related identifier of an individual as our own identifier.  Our in-house record keeping procedures allocates unique random identifiers for all personal records held.

Principle 10 – Quality of personal information

Worktrainers and GAME will take reasonable steps to ensure that the personal information we collect from an individual is correct and up-to-date.  From time to time we may ask to verify information we hold about an individual to ensure it is accurate. Individuals are welcome to call Worktrainers or GAME if they have concerns about the accuracy of their personal information.

Principle 11 – Security of Personal Information

Worktrainers and GAME record individual details in participant, staff or customer files. Individual files are stored in a secure environment. It is accessed, where relevant, by authorised people working for Worktrainers and GAME and its associated funding bodies, where appropriate.  All information held in electronic format is done so on secure servers with only staff allowed to access information that relates to their specific role.

Principle 12 – Access to personal Information

At the request of an individual, Worktrainers and GAME will provide them with access to most of the personal information and health information we hold about them. There are some exceptions limiting the information we will give out to an individual. These will be explained at the time they make their request.

Principle 13 – Correction of personal Information

Worktrainers and GAME are required to ensure that the information we hold about an individual is accurate, up-to-date and correct. In part, we depend on the individual to advise us of changes to their personal details.  Once we are aware of any inaccuracies, we are obligated to correct these.

Additional questions regarding Privacy and Worktrainers Ltd

If any staff or clients have questions about privacy, confidentiality and access to information, they should be directed to the CEO.

Need to know more?

If you have any questions please contact us so we can help.